Air Cargo Week has published a feature about Harvey, the AI-powered digital assistant developed by Air Cargo Green Capabilities (ACGC), highlighting its role in supporting freight forwarders in daily air-cargo operations.
The assistant helps automate key tasks such as instant quotations, booking support, data verification, customer communication and real-time shipment updates. Instead of functioning as a simple tool, it acts as a digital teammate that reduces manual workload and improves process accuracy.
The publication also notes the system’s ability to interpret customer requests, calculate rates based on shipment details, and deliver reliable information within seconds. Thanks to a flexible architecture and strong data-processing capabilities, the solution provides forwarders of all sizes with access to advanced digital tools.
As the logistics sector continues to digitalise, the technology demonstrates how AI can streamline operations and support more efficient, data-driven decision-making in air-cargo logistics.
